Tired of losing points

This game can be lots of fun but Im getting tired of it constantly shutting down for no apparent reason. Ive contacted help department and have followed all that Im told to do but doesnt help. I can be playing or just watching an ad and it shuts down and I lose points. Its really too bad because when its working properly its a fun game.

Frustrated#^% about Tiki Solitaire TriPeaks, v3.1.0